FAQ

Frequently asked questions

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Appointments

Tuesday to Thursday, 9am to 6pm. Friday, 9am to 6pm, with late-night appointments by arrangement. Saturday, 9am to 4pm. We are closed on Sunday and Monday.

You can book online at any time, or call us on 087 383 5242.

We may ask for a deposit or prepayment to secure your appointment if it is longer than 60 minutes or booked for a busier time. Deposits are fully refundable and transferable when you give us 48 hours’ notice to move or cancel your appointment.

Please arrive promptly. If you are late we will do our best to keep your appointment, but we may need to shorten or change it so that the stylist’s other clients are not affected.

To secure your ideal time, we recommend booking six to eight weeks in advance. Evenings and Saturdays are our most popular times. Appointments can be changed with 48 hours’ notice.

As a general rule we do not give refunds on hair services. If you are unhappy with your hair, please tell us and we will do everything we can to put it right.

Yes. Ask in the salon or call us on 087 383 5242 and we will arrange one for you.

Hair loss, wigs and grants

Your consultation is private and one-to-one with Mary Teresa. We talk through your hair loss, look at the options that would suit you, whether that is a wig, a topper, a hairpiece or products, and explain which grants you may be able to claim. There is no obligation to buy.

Yes. Foxy Locks is an HSE-registered supplier and an approved provider under the Department of Social Protection’s Treatment Benefit Scheme. If your hair loss is caused by cancer treatment, the HSE covers up to €770 a year and you do not need a medical card. If you have alopecia, you can claim up to €500 a year if you pay PRSI or hold a medical card.

We will give you the grant form at your hair loss consultation. Take it to your GP or consultant to complete, then return it to us with your PPS number and we will look after the rest of the paperwork. Please note that the HSE and the Department of Social Protection no longer accept a doctor’s letter, and the form is not one your doctor will have, so it needs to come from us.

Cover varies from policy to policy, so please check with your insurer. We can give you a receipt for your claim.

No. Our wigs and toppers are shown on the website to browse, but they are fitted in the salon. A wig is an investment, and we would rather you try it on, see the colours and have a consultation before you decide.

Most of our wigs are available in all colours, and we colour-match every piece to you in the salon.

Wigs, toppers and hairpieces are fitted, cut and colour-matched to you and worn next to the skin, so we cannot accept returns or offer refunds once a piece has been fitted or worn, or if you change your mind. That is why we take our time at your consultation, and you are welcome to bring someone with you for a second opinion. This does not affect your statutory rights: if a piece is faulty or not as described, we will repair or replace it, or refund you.

Human hair, synthetic and high-heat fibre. All of our hair is ethically sourced.

Colour and extensions

Your health and wellbeing come first. Some people have, or can develop, an allergic reaction to hair colour. A skin test at least 48 hours before your colour service helps us make sure we can colour your hair safely.

An in-salon consultation lets us book the right amount of time and give you an accurate price. It also lets us assess your hair and carry out any testing needed to see whether the result you want is achievable.

Pre-bonded and tape extensions. A consultation is needed before any extension service so we can assess your hair, agree a colour match and give you an exact price.

Three to five months on average, depending on your own hair growth and how you care for them at home. We give you a full aftercare guide after your application.

Yes. Every product we stock and every colour we use in the salon is vegan, and all of our hair is ethically sourced.

Beauty

Make-up, lashes, lash lifts, brow lamination, waxing and tinting, gel nails, spray tanning, massage and ear piercing.

Yes, for tinting. Some people have, or can develop, an allergic reaction to tinting products, so we ask you to have a patch test at least 48 hours before your appointment.

Online orders

We ship with An Post.

Stocked products are usually dispatched within one to two working days. Orders placed from Friday to Monday are sent the following Tuesday.

Yes. See our returns policy for details.

Still have a question? Call us on 087 383 5242 or book online.