Returns Policy

We hope you are happy with everything you buy from Foxy Locks. If something is not right, here is how we can help.

Products bought online

You have 14 days from the day you receive your order to cancel it and return it for a refund, for any reason. Items must be unused and in their original, unopened packaging.

For hygiene reasons we cannot accept returns of sealed products, such as hair care, cosmetics and headwear, once the seal or packaging has been opened.

To return an order, please call us on 087 383 5242 before sending it back. You are responsible for the cost of return postage unless the item is faulty. Refunds are made to your original payment method within 14 days of the item reaching us.

Wigs, toppers and hairpieces

Wigs, toppers and hairpieces are not sold online. They are chosen at a private consultation in the salon, then fitted, cut and colour-matched to you. Because each piece is personalised and worn next to the skin, we cannot accept returns or offer refunds or exchanges once a piece has been fitted or worn, or if you change your mind.

We take our time at your consultation so that you can be sure before you decide, and you are welcome to bring someone with you for a second opinion.

Faulty items

None of the above affects your statutory rights. If any item is faulty, damaged or not as described, please contact us and we will repair or replace it, or refund you, and cover the cost of return postage.

Contact us

Foxy Locks, 7 Upper Gladstone Street, Clonmel, Co. Tipperary, E91 WE02
Phone: 087 383 5242